Shipping policy

Order Processing & Dispatch

All lawn mowers, brush cutters, hedge trimmers and replacement parts orders are processed and shipped within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends and public holidays. Every garden tool and accessory is strictly inspected for complete functionality, intact structure and qualified appearance before professional packaging, ensuring all items are in perfect condition prior to dispatch.

International Shipping & Delivery Time

We offer worldwide international shipping for all lawn and garden equipment products. Standard international delivery normally takes 7–14 business days, depending on the destination country, local logistics efficiency and customs clearance progress. Expedited shipping is available as an optional upgrade at checkout for customers who need faster delivery to support urgent garden maintenance and equipment replacement.

Shipping Fees & Transparent Pricing

All shipping costs are calculated in real time at checkout based on total order weight, package dimension, product volume and shipping destination. No hidden fees, extra surcharges or unexpected charges will be applied. Customers can view the exact shipping cost and full pricing details before completing payment for a transparent shopping experience.

Customs Duties & Import Taxes

International shipments of garden power tools and mechanical accessories may be subject to import taxes, customs duties or local VAT charged by local customs authorities. These fees are the recipient’s sole responsibility. We do not cover, offset or reimburse any customs-related charges. Please check your local mechanical tool import regulations before placing an order.

Professional Product Packaging Protection

Garden power tools and spare parts require sturdy and anti-collision packaging during long-distance transit. We use upgraded hard cartons, shockproof foam padding, anti-scratch wrapping and reinforced sealing to effectively prevent extrusion, collision, scratch and structural damage during international transportation. Optional shipping insurance is available at checkout for high-value equipment orders to guarantee delivery safety.

Delivery Inspection & After-Sales Support

Please inspect your package and products immediately upon delivery. If you find damaged outer packaging, deformed shells, broken parts, missing accessories or product damage, please take clear photos and videos, refuse to sign for the parcel, and contact our support team instantly.

If you find manufacturing defects, functional failures or quality issues after signing for the package, please submit a support request with valid evidence within 48 hours of delivery. We will verify the issue promptly and provide reasonable solutions including full refund, free replacement or professional after-sales technical assistance.

Shipping Exceptions & Delays

Delivery delays may occasionally occur due to customs inspection, severe weather conditions, logistics congestion or unexpected international transportation circumstances. We are not liable for indirect losses caused by uncontrollable shipping delays, but we will actively track logistics information and update order status timely for all customers. For urgent equipment replacement needs, we highly recommend choosing expedited shipping service.

Customer Service

If you have any questions about order processing, shipping methods, delivery progress, tool installation or customs clearance issues, please feel free to contact our professional customer support team. We provide fast, accurate and professional consultation for all garden tool and accessory orders.

We continuously optimize our packaging standards and global logistics services to deliver intact, high-quality and durable lawn & garden tools to every customer worldwide.